Unlock the Full Power of ServiceNow CMDB with Grip Security’s Integration

Managing IT assets is already a complex challenge, but keeping track of SaaS applications—especially shadow SaaS—makes it even more difficult. Without complete visibility, security gaps emerge, compliance efforts become a guessing game, and IT operations slow down. If your team relies on ServiceNow’s Configuration Management Database (CMDB) to power ITSM, ITAM, IRM, or other critical functions, it's imperative to have an accurate, continuously updated SaaS inventory.

That’s where the Grip - ServiceNow CMDB integration comes in. Grip automates SaaS discovery, tracking, and data synchronization, ensuring that your CMDB is always up to date—without manual effort.

Eliminate Shadow SaaS Visibility Gaps in Your CMDB

CMDB serves as the backbone for IT operations, security, and asset management. And while CMDB does a great job tracking hardware and traditional software, SaaS is a different story. Applications are constantly added, modified, and abandoned, many without IT’s involvement. Shadow SaaS, in particular, creates blind spots that manual reviews of spreadsheets, expense audits, and network logs can’t effectively catch. Without full SaaS visibility, your CMDB is incomplete, leading to siloed processes, outdated data, and unnecessary risk. Throughout your organization, different teams rely on the accuracy (and completeness) of your CMDB data:

• Security & Risk Management – Supporting compliance, audits, incident response, and vulnerability management.

• IT Service Management (ITSM) – Streamlining troubleshooting, change management, and service impact analysis.

• Application Portfolio Management (APM) – Managing application lifecycles and rationalizing usage.

• Cost Optimization – Tracking software licenses and resource utilization to prevent waste.

• Business Continuity & Disaster Recovery – Ensuring faster analysis, triage, and recovery of impacted services.

The Solution: Grip’s ServiceNow CMDB Integration

Now officially approved and available in the ServiceNow Store, Grip enhances your ServiceNow CMDB with a complete and continuously updated SaaS inventory, including shadow SaaS and all metadata that matters most—risk scores, MFA status, OAuth permissions, and more.

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Key Capabilities of the Grip-ServiceNow Integration

Seamless Data Syncing – Grip automatically discovers SaaS applications and enriches CMDB with critical details:

• Risk Score

• MFA Status

• Sanction Status

• OAuth Scopes Granted

• Number of Users

• Last Known Usage

Data is stored in a new CMDB table, "Grip Security SaaS Applications," complementing ServiceNow’s native Business Applications table for a more complete inventory.

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Smart Prioritization – Let’s face it: IT and security teams are short on time and can't be sifting through hundreds of SaaS apps to find the mission-critical ones. Grip categorizes discovered applications based on risk and adoption, making it easy to focus on:

• High-Risk Unmanaged Apps

• GenAI Apps

• Widely Adopted SaaS

Continuous & Automatic Updates – Your CMDB always remains fresh with daily SaaS data syncs. Newly discovered applications appear in CMDB, where teams can review and add them with a single click. Key app details like user counts, risk scores, and sanctioning status, are updated automatically, eliminating the need for manual tracking.

Why Use the Grip-ServiceNow CMDB Integration?

Keeping CMDB up to date shouldn’t feel like an endless game of catch-up. With Grip, you can finally say goodbye to manual tracking, eliminate shadow SaaS blind spots, and focus on what really matters: running a secure, efficient IT operation without constantly hunting down rogue SaaS apps or looking over your shoulder for what you might have missed.

Here’s what you gain when you integrate Grip with ServiceNow CMDB:

Less busy work, more impact. Eliminate the manual, error-prone process of discovering SaaS through spreadsheets and audits. Grip does the discovery for you, so you can focus on higher-value tasks.

No more last-minute surprises. Get ahead of security and compliance risks instead of scrambling when an audit or incident happens.

More impactful teams. Deliver better data to downstream teams and modules—such as IRM, ITAM, APM, and ITSM—that rely on CMDB for decision-making.

Smarter, faster decisions. With real-time SaaS insights, IT and security teams can move with confidence instead of guessing what’s in the environment.

Make CMDB work for you and with you. Keep ServiceNow as a single source of truth—complete, accurate, and automatically updated.

Instead of chasing down SaaS sprawl, the Grip-ServiceNow CMDB integration puts you in control. Grip ensures your CMDB reflects reality, so you can work smarter, stay compliant, and reduce risk—without extra effort.

Get started today by installing Grip’s ServiceNow CMDB integration from the ServiceNow Store or if you are not yet a Grip customer, request a demo with our team.

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